Refund policy
At Glameraa, customer satisfaction is extremely important to us. We strive to provide high-quality fashion products, including clothing, shoes, and handbags for women and men. If you are not completely satisfied with your purchase, we are here to help.
RETURN ELIGIBILITY
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in original condition
- Items must include original tags and packaging
- Proof of purchase or order confirmation must be provided
We reserve the right to refuse returns that do not meet these conditions.
NON-RETURNABLE ITEMS
The following items may not be eligible for return:
- Final sale items
- Gift cards
- Intimate or personal-use items
- Products showing signs of wear, damage, alteration, or misuse
RETURN PROCESS
To initiate a return, customers must contact our support team with:
- Full name
- Order number
- Reason for return
- Photos if the item is defective or damaged
Our support team will provide return instructions once the request is approved.
Returns sent without prior authorization may not be accepted.
RETURN SHIPPING COSTS
Customers are generally responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged or defective
We recommend using a trackable shipping method, as Glameraa is not responsible for lost return packages.
REFUNDS
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 7 business days.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Depending on your bank or payment provider, refund processing times may vary.
EXCHANGES
We currently do not offer direct exchanges. Customers wishing to replace an item are encouraged to place a new order after the return has been approved.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with supporting photos.
We will work quickly to resolve the issue.
ORDER CANCELLATIONS
Orders may only be canceled within a limited time after placement before processing begins.
Once an order has entered processing or shipment stages, cancellation requests may no longer be possible.
CONTACT INFORMATION
Glameraa
Email: kimberlycurrykati@gmail.com
Phone: +1 317-886-9524
Address: 2247 Windsong Dr, Indianapolis, Indiana 46229, United States